Humberto Silva

Professional Experience

Pegasystems


Sr Manager GTM Operations - Financial Services and Insurance Industries

  • Drive execution of GTM strategy encompassing Client and Partner Engagement, Sales Enablement and Activation, Demand Generation, Product development, and Industry Offerings.
  • Led Industry Programs for Sales Enablement, Global Accounts, and Product Interlock.
  • Led daily operations, metrics management, and best practices across industries.


 GTM Transformation Program Manager - Financial Services and Insurance Industries

  • Successfully managed a complex program to revamp the Financial Services industry, impacting Global Clients Management, Clients Modernization, Commercial Strategy, Industry offerings, Product positioning, and Implementation and Delivery.
  • Applied learnings across the Insurance vertical.


Business Process Transformation Consultant - Business Operations

  • Led the design and programmatic execution of the Lead-to-Cash as-a-service transformation.
  • Managed company-wide strategic initiatives to provide relevant and accurate client and product data to field teams, improve client interaction, and establish a scalable program to guide and support clients running old product versions to upgrade and stay current.


Dell EMC (Dell Technologies)                                                                                                                                           

Business Planning & Operations Manager - Global Office of the CTO                                                                      

  • Established organizational structure and operating procedures for Advanced Research and Development and Technology Architecture teams.
  • Designed and implemented a communications strategy for community building and technology evangelization.
  • Designed and implemented Advanced Research and Development process for project lifecycle.
  • Managed Dell Technologies Standards Development Organizations and Industry Consortia programs.

 
EMC Corporation                                                                                                               

Program Manager Strategic Initiatives - Office of the CTO                                                         

  • Managed strategic business and technical integration activities for Containers, Open Source, Software-defined networking, and traditional networking in preparation for company merger.
  • Managed complex technical programs and initiatives for Software-defined storage, Hybrid Cloud, Flash and New Media, and IoT.
  • Managed technical forums and community-building activities for emerging technologies both internally and in conjunction with technology partners – CTO Ambassadors, OpenStack, Cloud Foundry, VMware -


Global Services Leadership Rotational Development Program                                                     

  • [Rotation 4] - Supported Professional Services demand generation strategy through the execution of field marketing activities focused on strategic customers and segments (CIOs, CTOs, and key industry verticals).
  • [Rotation 3] - Supported the Strategic Planning and GTM reformulation of Global Services channel partners group and developed Business Intelligence and Analytics foundations for the organization.
  • [Rotation 2] - Supported the establishment of a Global Account Manager role for Professional Services by developing GTM and sales enablement strategies, KPIs and metrics, and training for organizational readiness
  • [Rotation 1] - Designed and implemented a model to measure potential technical and business impact of product feature enhancement focused on serviceability.


Boston University                                                                                                                     

Lean Consultant - Department of Enrollment Operations                                                             

  • Developed and lead a Lean plan to increase productivity and improve business processes.
  • Implement changes to enhance capacity and increase Career Centers' service quality.
  • Created and communicated standard reports to provide visibility for the lean initiative.


Procter & Gamble                                                                                                             


Lean Consultant (Integrated Working Systems Leader)                                                         

  • Developed 5 years Strategic Plan and yearly rollout plans for the organization.
  • Implemented TPM, Lean Six Sigma and High-Performance Teams methodologies across Manufacturing Site.
  • Increased site productivity by 3%.   Reduced inventories in 5% and operational cost in 2.1%.


Project Manager (Startup Leader)                                                                                         

  • Managed construction, commissioning, and stabilization of new initiatives within different production lines to support product development lifecycle and regional marketing initiatives.  Lead team of 40+ employees
  • Coordinated cross-organizational efforts between R&D, Regional Marketing Team, Logistics, and Engineering to craft and accomplish successful product launch.


Production Line Manager                                                                                                      

  • Leading a team of 30 employees, managed budget, production plans, maintenance plans, talent development and daily operations for manufacturing production line.
  • Successfully implemented major technical manufacturing initiatives assuring product availability to sustain local market strategies
  • 15% of line downtime reduced and 9% volume increased from 2006 to 2008.


Process Engineer                                                                                                               

  • Eliminated 50% of line loss due to changeovers and 30% of line loss due to process failures.
  • Increased product availability through change-over optimization, reducing 20% of production cycles and 4% of raw material inventory. Saved $400K through materials utilization optimization Type your paragraph here.